Worst customer service

Terrible service! Being trying to do a contract migration for the last 6 months. Was first told in store it had to be done online, after numerous emails and completing of documents, then received a notification that a migration had to be now done in store. Went to the MTN store in baywest mall and they were unable to complete the application due to a technical error and uninterested to help as the store was closing and today being the last day. Their answer to the problem was to “Just pay the balance and just cancel the contract and don’t bother to do the migration” The constant hassle of back and forth email to customer support and still not being able to migrate and after receiving such terrible customer service from a service provider, I will be cancelling my contract when it ends and will never make use of mtn ever again. This is after being a mtn customer for over 13 years! Do not make use of mtn as there customer service both through online correspondence and in store service is shocking to say the least.