Worst Customer service
<p>iPhone 6s plus IMEI Number: ********** ********** 9</p> <p>Good Day</p> <p>-My iPhone had a problem, I first went to iStore because I thought it was a software problem, but it wasn't so they instructed me to take the handset where I baught it because it was still under warranty.<br />-I then took it to MTN in Canal Walk mall Century City Cape Town -it was taken in, on the 31st of October 2016.<br />-On the 4th of November 2016 a gentleman called me telling me that I had to switch off find my iphone using my pc which I did. He came back again saying I must give him my icloud password which I did. He called me and told me it was sorted. </p>
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
We have called the repair center and they have confirmed that the device with IMEI number *** was replaced with IMEI number *** and the device was sent back to the Canal Walk mall Century City Cape Town on the 5-7-2017.
The complaint was received from the Ombudsman they have closed the case due to feedback sent to them that the device was replaced and sent to the stores. The agent who was dealing with the complaint will assist you with a goodwill credit against the promo fee charges.
We have sent the request to the store Regional managers to intervene for the store to contact you.
You may visit the store as well to pick up the device.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time online.
We have called the repair center and they have confirmed that the device with IMEI number *** was replaced with IMEI number *** and the device was sent back to the Canal Walk mall Century City Cape Town on the 5-7-2017.
The complaint was received from the Ombudsman they have closed the case due to feedback sent to them that the device was replaced and sent to the stores. The agent who was dealing with the complaint will assist you with a goodwill credit against the promo fee charges.
We have sent the request to the store Regional managers to intervene for the store to contact you.
You may visit the store as well to pick up the device.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you, much appreciated
Thank you, much appreciated