WORST CUSTOMER SERVICE

My cell number ********** 903 is a contract line. After not paying 1 I was not informed it’s been handed to Legal 2 I was called by external collectors. I made an arrangement & paid it off (20th Aug 18) I sent my paid up letter & pop to mtn twice!! I tweeted, I called I even went to 14th Ave. After Zolile & Osca in the walk in centre treated me like I’m nothing & not directing me for help properly I get help from Bonolo who then told me Clair Walker is aware of my problem & is in meeting & will sort it! My Acc has been with her for over a week! So pull strings & get told my Acc has been removed from Legal status. I call Bonolo to tell him to do the sim swap with the sim he gave me & he did’nt do it?! First of all the SIM card he gave me DOES NOT HAVE NETWORK!! He then decided not to pick up my calls after saying he will call me back. So I decide to call the useless call centre for the 100th time today around 7pm, the girl at the pre paid says it’s still contract & puts me through to contract. The girl at contract tells me it’s STILL UNDER LEGAL!!! Like what?!?! I cussed and hung up cz honestly WHAT IS THIS?! Can your consultants read customer notes and understand the account before rushing to say “Legal” if you listen to calls I made in the past 2 weeks! All those people deserve ZERO for QA and customer efficiency because I had to literally teach your call centre agents how to handle a query!! I’m so upset & I just want my contract cancelled, my ITC updated, number moved to prepaid and do my sim swap so I can port my number & end my relationship with MTN, that’s all!!!