1 reviews | Active since May 2018
Your call center agents are beyond rude and have no way of speaking to customers. My account was suspended of which I have paid it up to date last night. The first person i spoke to asking if they could unsuspend my phone told me my stuff was sent through to your legal department for what I don't know as your company supposed to send the stuff there after 3 failed attempts of payment I was only 2 payments in arrears. I would like my phone unsuspended today. I paid my phone in full of which my contracts ends in August knowing I have 2 last payments left with you. The second person I spoke to was so rude phildile was her name . She was more worried about being *********** than concerned about assisting the customer. She instead told me how she does not care if I lay a complaint very rude and off handed young woman. I asked to speak to her manager as the previous person put me on hold for ages without even getting through to a manager. For such a huge company You seriously need to teach your staff about customer service as your service you provide customers is PATHETIC!!!!
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that when checked under the number supp****, the suspension has been lifted and services are restored. Please assist in sending a mail to the below address if this is not the case. An escalation has been sent to our Quality Division to assess the calls made for the account to advise on service lapse.
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Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Kindly note that when checked under the number supp****, the suspension has been lifted and services are restored. Please assist in sending a mail to the below address if this is not the case. An escalation has been sent to our Quality Division to assess the calls made for the account to advise on service lapse.
***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
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