RH
Rolene H
1 reviews | Active since Dec 2017
29 Jan 2018, 15:08
Worst customer service
After doing a sim swop on Friday 26 January 2018, sim card still not working properly. It can't receive any phone calls and the call barring for incoming calls are enabled and no customer service provider can help to disable it and no password works either.
Every suggestion from them does not work and they just don't know what to do and can't even phone back with a solution or advice.
Everytime she phone, they just say there is wrong with the system of we should just be patient or wait with no further explanations or advice.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
31 Jan 2018, 15:25Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We tried to call you on the number you have posted but unfortunately we could not get through.
We need a few details on your complaint such as the number you wanted to swap. also include the alternative number so we are able to contact you should there be any details needed.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply31 Jan 2018, 15:25
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We tried to call you on the number you have posted but unfortunately we could not get through.
We need a few details on your complaint such as the number you wanted to swap. also include the alternative number so we are able to contact you should there be any details needed.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
RH
Rolene H's updateReviewer Update
31 Jan 2018, 15:54The number we wanted to swop was ********** 656. The number you can phone on is : ********** 819
RH
Rolene H's update31 Jan 2018, 15:54
Reviewer Update
The number we wanted to swop was ********** 656. The number you can phone on is : ********** 819
RH
Rolene H's updateReviewer Update
31 Jan 2018, 15:58The number we wanted to swop was ***. The number you can phone on is : ***
RH
Rolene H's update31 Jan 2018, 15:58
Reviewer Update
The number we wanted to swop was ***. The number you can phone on is : ***