1 reviews | Active since Nov 2017
Worst customer service
Mtn is the worst customer service ever. I had an enquiry where I was promised an additional 10GB of data. MTN said this will take 2-4 working days to resolve. It is now over one month and still nothing is resolved. I received this SMS from them: "Dear Customer, Your query has been resolved with reference number 1- ********** 6625. Kindly contact MTN within 48 hours if the problem still persists."
It's still persisting and all they send in email everytime its been escalated to what ever department but nothing is ever resolved
Mtn is the worst ever! I'm seriously considering changing over to cell c they offer much better service
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is priority. We have credited your mobile number with 10GB of data. Please check you balance because this should be reflecting.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is priority. We have credited your mobile number with 10GB of data. Please check you balance because this should be reflecting.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,