1 reviews | Active since Apr 2017

14 Jun 2017, 10:30

Worst customer service,

<p>After 2 attempts doing an online application for new contract and recieved email on both attempts with REF: numbers no agent contacted me to finalise the sale. It took me countless phone calls and holding on for hours to talk everytime to rude service agents or sales reps. After day 6 of application and all documents submitted with security questions done over the phone. Got a new REF: number as the online applications did not reflect on the system when I give it to the sales agents. Wich by the way out of 5 people I spoke to no ne was friendlyu and the one after the other is more rude than the previous person. After 2 days of waiting with sales agent phone call sale phoned and held on again for about 40 minutes to find out the credit check takes 3-10 days before the contarct can be done. Wow what a joke. Canceled the sal just then and there as the agent is so rude and unhelpfull it seems MTN has too many clients and do not want new ones. Although you just been discredit by Moody again. Picked up the phone and phoned Vodacom. In 5 minute scredit check done and gues what. I get my contarct and new phone today!!!!!!!!!!!!!! MTN please close your doors as you have no customer service,</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply14 Jun 2017, 11:12
Official

Thank you for your post.

We apologize for any inconvenience incurred

We have escalated the complaint to MTN Direct to cancel the order.

Kind Regards,

Alice van der Merwe

Best regards,

's update14 Jun 2017, 11:19
Reviewer Update

no need to appoloise. you have zsro friendly staff that asnwers the phjone no matter what number you dioal. the online appication process with comfirmation ref does not work as it is not picked up when you call in to query on the ref numbers of online applications. the level of incompatance of your staff is a joke. taking 3-10 days to do crtedit check pathetic. online complaint submition form useless have ref aswell 3 days latere still no response, nothing in MTN is a working progress. Please close your doors. I can submit all application ref online if you need it.

also complaint ticket number ref that has zero response.

call centre ref numbers that is unresloved.

you have zero service MTN