1 reviews | Active since Sept 2017
Worst Customer service.
Spoke to an agent yesterday that gave me attitude , spoke over me and even asked if i knew how to count 24 hours.He was all sorts of rude.Please look into the matter especially since i cant make customer cares since that call.
Dear Lindo,
On behalf of MTN, I wanted to extend my sincerest apologies for the negative experience that you had with our customer service agent,
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Please be advised that this has been escalated to our QA team o take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Lindo,
On behalf of MTN, I wanted to extend my sincerest apologies for the negative experience that you had with our customer service agent,
We pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Please be advised that this has been escalated to our QA team o take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,