1 reviews | Active since May 2017

30 May 2017, 14:30

WORST Customer Service

<p>Two referance numbers and still no answer. call the service center and ask for assistance and just told no, not in so many word. i ask to speak to a supervisor or manager and again NO. I get trasfered to different departments for half hour and then back to where I started. In all the years i have been with MTN i have heard all the poor service and never experianced it and it finally happens to me. If i can ever get this problem resolved it is my last dealing with this brand EVER!!!!!!!!</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply13 Jun 2017, 10:17
Official

Dear Wesley,

Thank you for taking time to raise your concerns with MTN.

Please be advised that your query has been transferred to the relevant functional unit for resolution.

We would like to assure you that we are actively working to improve our service levels.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

's update20 Jun 2017, 11:03
Reviewer Update

Its been a week and still nothing not a word from anyone. Not even a follow up.Great times MTN