Worst customer service

<p>I went to the MTN in Fourways mall and I was assisted by a sales person called Bafana. I wanted to enquire about claiming insurance for my phone that is damaged. All he could tell me is that it took five weeks to get my phone fixed and that it would be better if I went to the repair center myself as it would be quicker. I left the store and called the MTN insurance line and I was told that I was covered for the damage I'm to claim for and that I would get a loan phone for the duration of the time it took mine to get repaired of which the sales person at Fourways failed to inform me. I was then sent a claims form via email and I sent it back with all the details on the 05/11/16. After the 5 day waiting period I went to the Fourways branch again and the person that assisted me checked on their system and had told me that they hadn't processed my claim. He then sent a follow up email to Tori Van Der Haar of whom still until today I haven't received a response from. I then called the MTN insurance line again on Saturday 12/11/16 and the consultant there told me that my claim would be checked on Monday the 14/11/16. On that day I went to the MTN store to be assisted by Bafana again, I told him I was there to follow up on my insurance claim and he asked where I had sent it and I told him via email. He told me that it would be a process if he had to check, I told him another consultant had done it and it didn't take long, he checked and told me he couldn't find anything, I told him to check again because his colleague had found the information just days before. He still told me that he didn't get anything, I asked if he could call the insurance line and he told me it would take 2 hours, I insisted he called and he did, eventually he said they said they didn't receive my claim without me even speaking to anyone on the other end of the line. I am really disgusted by the lack of service I'm getting from MTN and its consultants. I'd really appreciate it if this could be sorted as quickly as you debit at the end of every month.</p>