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Phezisa M
1 reviews | Active since Mar 2015
30 Mar 2015, 19:13
Worst customer service
I called MTN Last week Tuesday to do a SIM swap, the indian lady I spoke to (who was very rude)said I couldn't do SIM swap as I had an contract with Altech Autopage.. I called autopage and they confirmed I did not have a contract with them.... it's been over a week going back and forth with mtn agents and to this day I still do not have a number. What can I do because I cannot change my number. I'm more than frustrated now.
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MTN South Africa's replyOfficial
24 Apr 2015, 11:11Hello Phezi,
We do apologize for the delayed response.
We have now searched our system with your ID number and we can confirm that we do not have an account registered in your name. Please visit or contact Autopage and request them to search their systems using your ID number to locate your account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response.
We have now searched our system with your ID number and we can confirm that we do not have an account registered in your name. Please visit or contact Autopage and request them to search their systems using your ID number to locate your account.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply24 Apr 2015, 11:11
Official
Hello Phezi,
We do apologize for the delayed response.
We have now searched our system with your ID number and we can confirm that we do not have an account registered in your name. Please visit or contact Autopage and request them to search their systems using your ID number to locate your account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the delayed response.
We have now searched our system with your ID number and we can confirm that we do not have an account registered in your name. Please visit or contact Autopage and request them to search their systems using your ID number to locate your account.
Regards
Tim
MTN Complaints Management Team: REQ:***