1 reviews | Active since Sept 2016
Worst customer service
<p>Stood in the shop for almost an hour, not once was I greeted or even my existence acknowledged. I could have been a ghost. Staff stood up and walk past me to the printer without even looking at me. In that time 5 customers came and go because all were treated that way. If someone could just greeted me and gave me an estimated time as to how long I would be waiting. I stood there astonished! Clearly this branch did not care about their customers and when reading other reviews I am clearly not the only one feeling this way. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,