WORST CUSTOMER SERVICE

Just want to place on record the manner in which MTN deals with queries and treats its clients. I have been trying to resolve a query since 23/.02/2015. The MTN way is to IGNORE emails beside the normal AUTOMATED response and the odd apology for the late response . Tthe call centre is just beyond a joke. Be prepared to hold on for over 30mins at a time as they are always experiencing high call volumes. <br> <br> HOW IS ONE EXPECTED TO RESOLVE A QUERY WHEN THERE IS NO RESPONSE OTHER THAN GOING BACK ON THEIR WORD. ???? eg, there would be no more sm's demanding payment until query was addressed.....NOT SO !! The next step is to demand payment with still nobody to communicate with. The next step is to disconnect you and still nobody to try resolve your query. The Final step is to threaten you with Adverse credit and still nobody to communicate with . Out of utter desperation i probably sent over 400 emails this morning in an attempt to illicit a response from this service provider....<br> <br> At no stage was i not going to pay , all i was trying to do was make an arrangement. I finally managed to speak to somebody this morning and repayment arrangement is now in place. ..to be continued