Worst customer service

<p>I upgraded my contract with MTN and received the 30 Gb promotional data bundle that they offered with the upgrade. I was leaving for India and phoned the call center to check on my roaming status and asked if the data bundle was valid while traveling and was told it was.( I travel overseas on a regular basis and know how international roaming and rates wok) On my return I found my phone was blocked, and on enquiring I was told that there was “unusual” high data usage on my account. I phone the call center to enquire and was told that they will look at the call that was made and will revert the next day…. Well after more than ten calls between the 7th June 2016 and the 13th July 2016 I decided to take a day’s leave and to go to their offices in Roodepoort to get the problem sorted.<br />After waiting more than two hours the consultant Daniel came back with his “supervisor” Maze, and I was told that they cannot trace the original call, and that I now need to get proof of the call before they can do anything. I then asked to speak to a manager and was told that no one was available to assist me, I can only speak to the supervisor.<br />This is not acceptable and I think that MTN’s customer service stinks to say the least, and the fact that they just turn the situation around to make it my problem is even worse… and no manager to assist was the last straw.<br />I was charged nearly R 10 000.00 for 3 days in India? Ridiculous! I will move away from MTN as soon as I can after many years as a loyal customer.</p>