Worst customer service..

<p> I have a problem with my phone the insurance I have does not cover what happened to my phone. <br />Seeing us I am due for an upgrade in August I phoned MTN to request an upfront upgrade as instructed by the consultant at the MTN store.<br />I was then told to come back to the store with a reference number after calling 808. <br />I phoned 808 and was told that this cannot be done. All I am requesting from MTN is to get my phone less than 2 weeks before it is due because I don’t have a phone now. <br />Basically they said this cannot be done. How is it that it was done for another client yesterday at an MTN shop and now all of a sudden it can’t be done.<br />I have been with MTN for over 4 years now and this is the thanks I get for my loyalty!! <br />DEFINITELY time to cancel my contracts with MTN. <br /><br /></p>