kM
konanani M

1 reviews | Active since Jun 2015

20 Jul 2016, 09:59

Worst customer service

<p>I have a contract with mtn and the past 2years have been a complete nightmare.</p> <p> </p> <p>Since they introduced the data share service I had never been able to use it as it always gave me an error, I called the 808 contact center and Tumi Monare advised that its due to that I could only share data that was topped up not the contract loaded. Tumi than loaded additional data which mtn is expecting to bill me In August, I asked numerous times if the data share would work and she assusred that it would work immediately.</p> <p> </p> <p>After the call it was still not working and now I had unnecessary additional data, I called again and spoke to Thami who than told me that the service wasn't activated on my contract. He activated the service and advised that it would take 10 to 20 minutes.</p> <p>30minutes after that it was still not working,called again and the lady I spoke to told me I had been using the incorrect USSD as according to her its suppose to *141*3# not *141*5# which I knew was the incorrect. I insisted that she stayed on the line while I tried it but she refused.</p> <p>I called again spoke to Mduduzi Tyeka whom I asked to transfer me to a team leader Nonny Msubo, the team leader advised that there was nothing they could do except providing me with the technical department number.</p> <p> </p> <p>What kind of client service is this?</p>

0
Replies (0)