WORST CUSTOMER SERIVE EVER EXPERIENCED

WORST CUSTOMER EXPERIENCE YOU WILL EVER RECEIVE!

I submitted a cellphone insurance claim for a broken cellphone. On submission, I received an email saying that they would get in touch with me with in 3 hours. I had to phone them back days later as I hadn't received a call as promised. The consultant handling my case happened to be the most obnoxious and intolerant customer services I have ever dealt with in my life!! He was hellbent on not allowing me to speak and interrupting every chance he got even after I requested that he allows me to speak. He ultimately came to his own conclusion on the circumstances surrounding the damage of the device and I ended up have to raise my voice in order to be listened to as he was jumping to unfounded conclusions. When I asked to his supervisor as I had lost my patience with his poor customer service, he shockingly told me that he was in charge.

If this is how leaders of the company deal with customers, my only resort is to cancel my policy and make sure my family stays far away from MTN's Pinnacle Marketing insurance!!

Run for your life if you ever have to deal with a consultant by the name of Kwenza from MTN's Pinnacle Marketing.