WORST Customer Experience I have ever experienced.

This is literally the first review I have ever written about a company. After almost 60 emails, over 20 Customer Care reference numbers, numerous phone calls, numerous MTN store visits, I have really had it!

I have never in my life received customer service this poor.

I have purchased a new phone in September 2020 and ever since, MTN has failed to fix, what is supposed to be a very uncomplicated issue.

How is it possible that I have not been able to see who is calling me since September? I am missing important calls, unable to return any missed calls (as I am unable to see who the call was from) and it is unacceptable that MTN finds it so difficult to fix the matter.

I need this matter resolved, I am beyond frustrated with MTN.