Worst customer care/No communication

Very disappointed with MTN and I am very sure that this will not even help at all.

Got caught in a OTP **** and reported it on the same day, send in all the documentation that was required. Went to my local MTN store and one of the consultants help and put in a request for the *****. It has now been more than 2 months with no feedback. Every time I go to my MTN store the lady there just tells me it is still under investigation. I have send endless emails to the ***** department and calls that just get cut off if I get through to a human person.

Now MTN wants to charge for the *****ulent package (which I can not afford). After no feedback or anything.

I did go back to my local MTN and ask the lady for any paper work. After looking at it I see that it was marked as low severity. Which means that they dont really care. Feel that MTN could and can do so much more.

They could have stopped or cancelled the package that was *****ulently processed.

I really do not understand how MTN can win so many awards for the best phone company, if this is how the look after customers.

I will continue to fight this.