WORST CUSTOMER CARE SERVICE - I MEAN 4 MONTHS LATER

It has been 4 months since my husband has been trying to get migrated to the new system in order to upgrade. Never the less after visiting 6 stores and spending almost 8 hours on the phone no success. We then asked for assistance to cancel current contract that is due to expire on the 17th of March and cancel and pay penalty in order to open a new account once cancelled BUT STILL no success or assistance. At a point where we would just like to cancel and not work with MTN. been with them for more than 10 years and this is not the service we expected.