Worst Customer Care in South Africa

Hi,<br> <br> I recently had an accident with my phone and needed it to be repaired. I completed all the forms etc. for the phone insurance when I upgraded (8-9 months ago). The lady at the time helped me install my new sim and assured me that the insurance forms etc. are in order and won't be a problem.<br> <br> I walk into the MTN Clearwater Service Station with my broken phone and insurance contract in hand to claim, only to find that I don't have phone insurance - NOT A SINGLE CALL FROM MTN TO INFROM ME!!!<br> <br> So I dispute their statement and ask that they inquire why it was never processed and why nobody contacted me to rectify the situation. The response I get is as follows:<br> <br> \Unfortunately the risk of Insurance has not been accepted as the handset is being used in conjunction with stipulated handset (cellular telephone number)"- whatever that means!<br> <br> I explained the situation to the consultant and she said she will investigate further. Just to receive the most idiotic response ever: \""Client does not have insurance\""<br> <br> As far as I am concerned"