Worst customer care experience

MTN, I don't understand the following. How can you partner with a Third party to resell your product but not care if this entity deals **********ly with your loyal customer base? I have been a loyal MTN customer for nearly 20 years. Then one day, Mondo phones me on behalf of MTN, offers me a package (which they failed to deliver - I logged an audit on the agreement and they incorrectly communicated the package) and worst of all, NEVER TOOK OWNERSHIP OF THEIR MISTAKE!

In what world do you promise something to someone, fail to deliver it, STILL CHARGE THEM FOR IT and then just leave them without resolving the problem YOU created? This is completely unacceptable. MTN, again I ask, how do you trust a third party with your customer base like that?

Lastly, this issue has been dragging on for 6 months now. I am so tired of having to have follow up calls (trying to resolve this issue from my side) without receiving any help from MTN or Mondo who is at fault. In what world does the provider leave the client to their own mercy without helping them to resolve their issue? Again, I don't understand this.

I have been through HOURS of phone calls, frustrations, etc, etc and still ended up without receiving the help I needed. Please consider this as my last attempt to resolve this matter. If this doesn't help, consider me your loyal client no more.