Worst customer care ever!!!!!

I bought a speed recovery bundle on Friday that has not been allocated. I called them they said it should work 15 mins after they refresh my number, still nothing. Saturday morning I bought a 3 day speed recovery bundle and it was allocated. I called on Saturday and Sunday again. A ticket was logged and they said I must send a POP and the email that was sent to me for the payment. I did not receive any mails relating to speed recovery purchases. I sent a screenshot of the payment, I called in because they take forever to respond to mails and they said they want a bank statement. I'm with FNB so I get statement s the 4th of every month. So this purchase will only be visible on the June statement. The consultant said I will have to wait until June then. On their system it shows I bought the bundle.they said so them selves when I called in. I even had problems with my month to month WiFi where the data wasn't allocated because there was an outstanding amount of R130 from January apparently that never reflected on any invoices. I was told they can do nothing about it. Now I also just have to pay money that wasn't on any invoice. Well money went of my account for data I can't use and they just don't give a damn. I would never recommend this network to anyone