Worst Customer Care and I want my airtime

Hi

I called in this morning as I have a problem with my airtime, I called in and spoke to an agent by the name of Khanyisa Mabunda and I was on the call with her for a good 10 min to 15 min and she was not helpful at all and I really don’t know how she even got that position but that is another story for another day back to the matter at hand I asked a simple question as to what happened to my airtime and I was told I was charged out of bundled as they say. I asked as to how did that happen as I have purchased my data bundles for WhatsApp and social data bundles for Facebook and she told me something about me sending pictures and I asked her isn’t that charged on my WhatApp bundles she failed to explain to me and then she later told me about she has to log a call to see as to what has happened to my airtime, that is when I asked to speak to a manager and I was put on hold for a good 5 min or so if I am not mistaken…… I finally got to speak to the supervisor by the name of Masechaba Molefe who is just the worst as she fails to answer a simple yes or no question. I asked her as to what happened to my airtime and then (SHE IS THE WORST) she tells me about something that happened in the around 07h15 or so in the morning and I kept on telling her that this was sorted out already and why is it difficult for them to resolve the matter for me now and still she was insisting I log a call and it will take 2-24 hours? I was again placed on hold for another 10-15 minutes in total I was on a call for a good 41:04 seconds

Can This be sorted out please. I just want airtime that’s it