JV
Jacques V

1 reviews | Active since Jun 2015

02 Jun 2015, 16:39

Worst Customer Care

The fact that I have to come to HelloPeter and write a report says everything it needs to about the customer service or lack thereof from MTN...<br> <br> I don't understand how you can just have an automated voice machine that must miraculously resolve your issues!!!! Staff at branches are clueless and unhelpful - tells you to dial 808 to resolve issues just to try and resolve your issue with a machine - pathetic!<br> <br> I wish I could just get to the end of this contract and leave MTN!!!!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Jun 2015, 07:29
Official
Hello Jacques***4,

Thank you for posting.

I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there are delays in our customer touch points.

Please furnish us with more detail in order for us to look into the matter and assist you promptly.

Regards
Jean
REQ:***

Best regards,