WORST COUSTOMER SERVICE EVER!!!!!!

Hi<br> <br> My name is ERLE HASSEN I lost my cell phone over two months ago and understand that MTN was on a strike that is why I could not get assistance.<br> Finally I got hold of them on the 17th of this month and was advised that there is a 5 day turnaround time because of the back log.<br> Cool not a problem. Tried calling them to ask if they received my docs but there was no answer. Yesterday morning I got a mail stating my claim have been declined. On the mail I sent them with my claim I gave them the number that is insured and I gave them my other contract number that is not insured. THEY DECLIENED IT BECOUSE THEY LOOKED UP THE INCORRECT NUMBER.CANT YOUR PEOPLE READ AND UNDERSTAND!!!<br> So I sent them a mail stating what is the problem and I am still waiting for a response since yesterday 11 o clock.<br> What do I do now where do I go to. I am paying for a phone I do not even have.<br> For today I called them three times and was on the line all 3 times for over an hour. The tired time I called I was on the line for 1 hour 39min someone picked up and dropped the call.<br> I am so angry and frustrated!!!!I am even thinking of putting a stop order on this account and I will expl