Worst Contract Ever Taken

I received a call on 18/07/2024 saying that my account is in arrears by R1200 or so, I queried the cost as I made the final payment on 11/07/2024 to the total of R1048 (final payment) and asked that my account gets closed. The consultant said that I may have used the wrong reference number on the payment, I asked what should happen next to get the funds allocated to my account and reconciled, she just hung up! This was rude and extremely unprofessional.

I have since resent the proof of payment and the number it should be allocated to via email and I haven't received communication as of yet.

I'm not paying for additional fees because of incompetence. I don't understand how an employee hangs up the phone when you are asking a question to fix an issue. Completely pathetic customer service!