WORST CONTINUOUS SERVICE:
<p>I submitted my claim form 6 months ago ( half a year ago!!!) and still waiting for my phone to get collected, then get a loan phone whilst my phone gets fixed. While it's been 6 months, insurance premium get debited but I'm getting to service!!! </p> <p> </p> <p>I I really hate MTN and as soon as my phone gets fixed I am porting, canceling this PATHETIC joke you call insurance and moving on to another network. I'm certain any one of them won't be as bad as I've had it for 15 years.</p> <p> </p> <p>you don't even respond to customers!!!</p> <p> </p> <p>fed up!</p>
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MTN South Africa's replyOfficial
18 Jul 2016, 20:11Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply18 Jul 2016, 20:11
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,