Worst complaints department ever
<p>About 2 weeks ago, I lodged a query.. Notice the word "query" not a complaint to ********** asking when the latest firmware for my Huawei P9 would be released, when most carriers have already released the update by April. I've already asked Huawei about this same issue, and they told me what I already knew. The carrier (MTN) is supposed to test and sign off on every official update.. Meaning the lag is as always, from MTN.</p> <p>I received confirmation of my email with my reference number. But the following day, I received an email notifying me that my "query" could not be delivered...</p> <p>I believe that this is just MTN's way of telling me that they refuse to look into my email. Which frustrates me because I've been a contract subscriber for over 10 years now. </p> <p>MTN not only gives poor customer service, but they also refuse to listen to all their clients paying them money for services.</p> <p> </p>