WORST COMPANY TO CLOSE OFF ACCOUNTS AND STILL DEDUCT AFTER YOU HAVE PAID UP

To whom it may concern.

I am an extremely unhappy past customer at the moment.

In the year 2017, the month of August I took out a cell phone contract with MTN ****tle did I know that this would be a never-ending battle to get it closed).

Nevertheless, in the year 2019 in the month of march I kept on contacting MTN to get a settlement amount to close the account (it is extremely difficult to get information from the call centre) unfortunately I never got a settlement amount and continued paying until the account was paid in full.

In September 2019 I went to a MTN shop based in Sandton at the Nedbank head office building. I was assisted by a lady (pregnant at the time) to close off the account. I was advised that the account is paid up in full and that the account was requested for closure. I had no debit orders deducted from my bank account after that and never received a call to advise that there is any missed payments.

To my surprise I received a call from a lawyer in the year 2020 advising that I was handed over by MTN and I owe money. I tried to get it resolved but it was a losing battle, and my ITS report was getting affected even more. I then did the right thing and paid up the amount even though I felt like I was never supposed to pay it as the account was supposed to be closed in 2019 (I don’t even have the phone anymore, and not even using the number at all) and again went to the MTN shop based at Nedbank Head office to close.

I was once again told that the account was settled, and it will be closed (check all the camera footage if need be as proof).

I tried to apply for vehicle finance as I need a vehicle and too my surprise it was declined for missed payments (MTN ONCE AGAIN LISTED ME FOR MISSED PAYMENTS).

I am now very angry, extremely angry.

I will never do business with MTN ever again and I will never advise anybody to do show.

Now what I need MTN to do:

- Please remove my name on ITC (I will not make any more payments for any amounts outstanding as this account was supposed to be closed in the year 2019). - Send me proof that the account was CLOSED once and for all.

I am not a bad person and I take my credit score very seriously as I want my name to remain at a good rating, I have never felt this embarrassed about anything especially when it comes to finances.

I then contacted the call centre and spoke to Bryan Sibeko.

After investigation Bryan said that the account would be closed, a refund would be processed once done the paid up ltter would be send and ITC would get updated.

To date i have not heard anything from BRYAN.

i DONT EVEN CARE ABOUT A REFUND ALL I WANT IS MY ITC UPDATED.

I am very dissapointed in you MTN.