WORST COMPANY EVER

Unable to provide any assistance: Its been over 2 months that I have been trying to get an upgrade. For 2 months no one was able to help me as the response was that they couldnt find my contract, I have paying as per a monthly debit order. Therefore there was no explanation for them being unable to find my account. Subsequently it turns out there was an issue do to the 'NEW' System implementation (how is that my fault). The excuse now they they are unable to help is that apparently an upgrade was performed without my consent. I am yet to get any further assistance. The most unhelpful customer service from literally everyone I have dealt with.