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MTN South Africa's replyOfficial
25 Jan 2016, 10:17Hello Chris272,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you ask your dad to reboot the handset and try to make a call. The airtime available R295.12. If the pop up appears again with no sufficient funds please ask you dad to load extra airtime on the sim card and then try to make a call to see if the call is going through. If the call is going through with the airtime bought this means then that the current package do no allow for the airtime to be used for international calls, then we need to change the package that will allow international calls to go through as per the upgrade request.
Please notify us to make the changed if necessary.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you ask your dad to reboot the handset and try to make a call. The airtime available R295.12. If the pop up appears again with no sufficient funds please ask you dad to load extra airtime on the sim card and then try to make a call to see if the call is going through. If the call is going through with the airtime bought this means then that the current package do no allow for the airtime to be used for international calls, then we need to change the package that will allow international calls to go through as per the upgrade request.
Please notify us to make the changed if necessary.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply25 Jan 2016, 10:17
Official
Hello Chris272,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you ask your dad to reboot the handset and try to make a call. The airtime available R295.12. If the pop up appears again with no sufficient funds please ask you dad to load extra airtime on the sim card and then try to make a call to see if the call is going through. If the call is going through with the airtime bought this means then that the current package do no allow for the airtime to be used for international calls, then we need to change the package that will allow international calls to go through as per the upgrade request.
Please notify us to make the changed if necessary.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you ask your dad to reboot the handset and try to make a call. The airtime available R295.12. If the pop up appears again with no sufficient funds please ask you dad to load extra airtime on the sim card and then try to make a call to see if the call is going through. If the call is going through with the airtime bought this means then that the current package do no allow for the airtime to be used for international calls, then we need to change the package that will allow international calls to go through as per the upgrade request.
Please notify us to make the changed if necessary.
Kind Regards,
Alice van der Merwe
***