1 reviews | Active since Apr 2016
Worst client service ever
Went to mtn the glen shopping centre where i was helped by a lady named olvia..She helped 3 clients at the same time,meaning she did not give any 1 one of those clients her full attention... I didnt recieve a copy of my contract.. To make things worse,she gave me a number that belongs to some 1 else so I recive calls, sms's and wattsapps all day for another person...I have gone to a different mtn store to sort this out with no luck.. I havent even had my contract for a month and its endless problems hope this is not a sign of things to come.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
It can happen that you received a recycled number. A number that was used by someone esle before. You may go back to the shop and request a number swap, but there is no guarantee that you will not receive a recycled number again.
The complaint about Olvia will be escalated to the shops management team. They will contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
It can happen that you received a recycled number. A number that was used by someone esle before. You may go back to the shop and request a number swap, but there is no guarantee that you will not receive a recycled number again.
The complaint about Olvia will be escalated to the shops management team. They will contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,