DF
Divan F
1 reviews | Active since Apr 2019
29 Apr 2019, 16:17
Worst client service and client experience
Over the past 8-12 months I have requested MTN at their shop and by calling the correct departments to get my debit order date changed. Each and everytime I have requested this they have assured me that it has been updated and still my debit orders are going off a day before my actual pay date.
This is costing me money and bad credit reputation every month and I am now getting sick and tired of this.
I expect a call from a MTN senior manager within the next 24 hours with compensation and my query resolved. If I do not receive my call by tomorrow 30 April 2019 before 4pm I will reverse my debit orders untill I get a satisfactory response.
Regards another unsatisfied loyal client.
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
30 Apr 2019, 12:34Good day Divan
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply30 Apr 2019, 12:34
Official
Good day Divan
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
DF
Divan F's updateReviewer Update
09 May 2019, 21:39And it's day 10 and MTN has still not had the it's to even provide me with a single phone call!!!
DF
Divan F's update09 May 2019, 21:39
Reviewer Update
And it's day 10 and MTN has still not had the it's to even provide me with a single phone call!!!
DF
Divan F's updateReviewer Update
09 May 2019, 21:40*guts
DF
Divan F's update09 May 2019, 21:40
Reviewer Update
*guts
DF
Divan F's updateReviewer Update
09 May 2019, 21:43Guess I will be giving my bank the Instruction to reverse any debit order coming from MTN because clearly you aren't doing business with me as you can't provide me with a decent service. You have till Tuesday 14th of May to contact me otherwise I will be taking this matter further.
DF
Divan F's update09 May 2019, 21:43
Reviewer Update
Guess I will be giving my bank the Instruction to reverse any debit order coming from MTN because clearly you aren't doing business with me as you can't provide me with a decent service. You have till Tuesday 14th of May to contact me otherwise I will be taking this matter further.
MTN South Africa's replyOfficial
14 May 2019, 09:00Good day Divan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried calling you on your mobile number but you were unreachable. Kindly advise when can we try contacting you again so that we can assist you further with this query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthmkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried calling you on your mobile number but you were unreachable. Kindly advise when can we try contacting you again so that we can assist you further with this query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthmkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply14 May 2019, 09:00
Official
Good day Divan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried calling you on your mobile number but you were unreachable. Kindly advise when can we try contacting you again so that we can assist you further with this query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthmkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Kindly note that we've tried calling you on your mobile number but you were unreachable. Kindly advise when can we try contacting you again so that we can assist you further with this query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthmkhulu
Complaints Management Team
Best regards,