Worst claim service

It's been 4 weeks now & I just received 1 sms on Friday after I complained that my application was incomplete. My assumption is that my application was never processed. How much would I have to pay to cancel my contract? MTN employees in Port Alfred are *********** & inconsiderate. I have been with MTN for over 20 years but I am willing to cut the cord after all these years because of one incident which could have been avoided by dealing with the matter in a professional & efficient manner. What is the turn around time for a claim? Philasande Ngqungqumba,***,***. May I get a designated person other than the Port Alfred staff to keep me updated regarding the progress of my claim. The service has been very dissatisfying & ridiculous.