1 reviews | Active since May 2017
Worst cellular shop ever
<p>If you ever want bad service you have to visit this shop. Before applying for a contract they said they had the specific phone in stock I wanted. The contract was approved and they then all of a sudden said they now did not have this in stock. I have been waiting for 10 days now to get my phone and has spend so much time running after these people up to the point where I eventually cancelled the contract. This has been the worst cus to me service I have ever received from any business. I do believe that you would get better service from the government institutions. </p>
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***4
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***4
Best regards,
It has now been a month since I have been promised that I will receive feedback regarding the atrocious service delivery I have received. It does now seem like this is a national phenomena from MTN to give poor service.
It has now been a month since I have been promised that I will receive feedback regarding the atrocious service delivery I have received. It does now seem like this is a national phenomena from MTN to give poor service.