Worst Cellular service provider

After been with Mtn for approximately 30 years and spending a serious amount of money through my contracts I have come to realise that loyalty does not mean anything to Mtn. I am due for an upgrade and have been approached by so called ‘sales personnel’ asking me how they can help me upgrade.(obviously chasing the money) On each occasion I have requested they send me, via email, what is available and what my options are. This has happened on more than 5 occasions and I am still waiting for the options (email). On Friday, I decided I would call Mtn and do the upgrade. After been cut off, I tried again and was assisted by a lady who was quite arrogant and it sounded as if she was doing me a favor (hello I am contributing to your salary). Nonetheless , we went through the process and near the end she said there was a system issue and promised to call me back the next day. Well, the next day, and actually the next 5 days have come and gone. And I am still waiting.

Well Mtn I get the message loud and clear and will find another service provider. Marketing 101 . Gain trust and loyalty. Clearly Mtn missed that class. I will tell anyone that asks me … avoid Mtn at all costs.