Worst Cellular Network in SA

<p>I have logged a complaint on the 20/04/2016, which I received a email saying that the responce time will take up to 5 days due to some technical issues. 7 Days past, still no contact from the insurance department. After numerous of calls I have managed to get hold of a consultant, arranged for the relevant do***entation to be sent through to arrange the pick up of my damaged phone. (***) The courier were supposed to pick up my phone on the 2/05/2016, (***-00632) which never happend. They only pick up the handset on the 5/05/2016, after I had to contact them myself and find out what the problem is and make new arrangements. I was not given any loan phone at the time of the collection of the damaged handset, as advertised by the insurance department. FALSE ADVERTISING!!! Four working days later after the collection, I still have not received any feedback regarding my claim. I have tried calling the *** (numurous of times), after holding for a ridiculous amount of time, I will just get cut off. Called the 808 number, the consultants are not willing to help you either. I am sitting without a phone for now more than 4 weeks, and still have no feedback from this department. As a service provider, you are quick to sent a billing invoice to receive your monthly amounts, but the after service SUCK BIG TIME! Heavan forbid if I don't pay my account correctly and on time. After being a client for more than 10 years at your network, I am seriously thinking of moving my business over to another network. This is not the first time that I receive such a pathectic after service from this network. This is rather dissapointing.</p>