RB
Rochelle B
1 reviews | Active since May 2015
11 May 2015, 12:54
Worst cellphone signal in Cape Town
My husband and I have lived in Harfield Village (Kenilworth) in Cape Town for nearly a year now and our MTN cellphone signal has just gotten worse day by day. It used to be bad in terms of dropping calls and only getting EDGE signal around the house but now we can not make any calls in our housing complex and in our flat be constantly have \NO SERVICE"and if we are lucky on an odd occasion we have Edge (1 bar of signal) !!! <br> <br> This is absolutely ridiculous"
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 10:15Hello rochydee,
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
Kindly can we request that you complete the template below, include a few numbers of the tenants in the complex too and send it *** for a technician to come out and assist.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
Kindly can we request that you complete the template below, include a few numbers of the tenants in the complex too and send it *** for a technician to come out and assist.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply13 May 2015, 10:15
Official
Hello rochydee,
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
Kindly can we request that you complete the template below, include a few numbers of the tenants in the complex too and send it *** for a technician to come out and assist.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
Kindly can we request that you complete the template below, include a few numbers of the tenants in the complex too and send it *** for a technician to come out and assist.
Subscriber name& surname:
Mobile number(s) experiencing the problem:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
MTN devices in use,(make & model):
Type of household,(house, duplex/ townhouse or office block):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
Physical street address:
Suburb:
City:
Is the problem experienced voice or data problem?
Provide a brief description of the problem experienced:
When was the problem experienced,(time of day & weather conditions etc.)?
Where is the problem experienced,(above physical address or other)?
Regards
Tim
MTN Complaints Management Team: REQ:***