WORST CELLPHONE NETWORK IN SOUTH AFRICA
To The worst cellphone network in the country I'm writing this review because i'm enough of your nonsense as a service provider because I feel you know nothing about rendering a service, I've been a customer for over 10 years and need less to say i'm fed up, I struggled to terminate my contract after being told lies about how I will lose my airtime which at that point I could care less about(which miraculously was not lost) now after I had received confirmation that my contract was migrated to prepaid for the PAST TWO MONTHS YOU HAVE CONTINUED TO DEBIT from my account and have been struggling for the past week to get my money returned, pull your socks MTN or you will have no customers left as your reviews are filling up on this platform!!!!!!
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised your number was migrated to prepaid on 2016-03-23 and your last invoice was on 2016-03-20. Please note that your account was debited a month in arrears, the invoice dated 2016-03-20 was debited on 2016-05-03, no further debit orders will be going off from your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised your number was migrated to prepaid on 2016-03-23 and your last invoice was on 2016-03-20. Please note that your account was debited a month in arrears, the invoice dated 2016-03-20 was debited on 2016-05-03, no further debit orders will be going off from your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised the reason the last debit order was on the 03/05/2016 it is due to the fact that MTN bills 1 month in arears. The last invoice to be generated was for the invoice dated 2016-03-20. The contract end term date was on the 13/03/2016. It is noted that on the 25/02/2016 as per *** you were advised of the migration procedure and as to when you needed to contact customer care for the request to be processed. The march invoice generated is correct as the as the number was migrated within the invoice billing cycle, migration was done on the 2016-03-23
Thank you for bring the matter to our attention.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised the reason the last debit order was on the 03/05/2016 it is due to the fact that MTN bills 1 month in arears. The last invoice to be generated was for the invoice dated 2016-03-20. The contract end term date was on the 13/03/2016. It is noted that on the 25/02/2016 as per *** you were advised of the migration procedure and as to when you needed to contact customer care for the request to be processed. The march invoice generated is correct as the as the number was migrated within the invoice billing cycle, migration was done on the 2016-03-23
Thank you for bring the matter to our attention.
Regards
Nompumelelo
REQ:***