Worst cellphone and insurance provider

<p>I, Thato Khumalo, cell phone number ********** , submitted an insurance claim form to MTN in Midrand on the 21 April 2016 regarding my phone being damaged. Only on the 8 June did I receive a response with a reference number: ********** 22. I responded by resending my claim form, as requested and asked when my phone would be collected. I am yet to recieve a response. I have called the call centre and held on for 15 minutes only for the phone to hang up or hang up whilst speaking to the call centre agent.</p> <p>This is unacceptable considering my contract fees including insurance premiums are paid by debit order every month. </p> <p>I DEMAND MY PHONE BE COLLECTED FOR REPAIRS WITH A REPLACEMENT PHONE AS PER MY INSURNCE AGREEMENT.</p> <p>Rest assured when my contract ends I will no longer be a customer of MTN. </p>