1 reviews | Active since Jul 2017
WORST CELL PROVIDER EVER!!!!!
<p>So, my account with MTN is in arrears and service suspended. Call customer support and get transferred from pillar to post. Everytime I get told they have sent an email to their legal department and I will be contacted. Gues what? NO CONTACT!!! I tried this route five times. Then I eventually get the legal department email address and I send them about 5 emails. Guess what? NO RESPONSE. I actually want to pay them! All you ever get is a automated response that tells you you will be contacted in 24-48 hours. THIS IS NOT A COMPANY YOU EVER WANT TO DO BUSINESS WITH. I certainly will never again!</p>
Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
From my ID number provided you can get all my details. I have two data packages that I want to cancell immediately as their contracts expired long ago. My cell phone contract still has a few months to go. All I want is to be contacted and provided with a consolidated account for all owing amounts. Once I have that I want to make a payment arrangement with you to pay the outstanding debt and to have my cellphone service restored on the basis that I will pay that contract monthly by way of an eft and I will make a seperate payment monthly to liquidate the arrears. I repeat that the two data contracts are to be cancelled with immmediate effect.
From my ID number provided you can get all my details. I have two data packages that I want to cancell immediately as their contracts expired long ago. My cell phone contract still has a few months to go. All I want is to be contacted and provided with a consolidated account for all owing amounts. Once I have that I want to make a payment arrangement with you to pay the outstanding debt and to have my cellphone service restored on the basis that I will pay that contract monthly by way of an eft and I will make a seperate payment monthly to liquidate the arrears. I repeat that the two data contracts are to be cancelled with immmediate effect.
Lastly, in every email I sent to MTN I provided my email address which is a gmail acccount and I provide MTN with my pay as you go cell number and every emailed contained the cell number that was suspended together with my ID number. I fail to understand that a simple issue like this cannot be resolved.
Lastly, in every email I sent to MTN I provided my email address which is a gmail acccount and I provide MTN with my pay as you go cell number and every emailed contained the cell number that was suspended together with my ID number. I fail to understand that a simple issue like this cannot be resolved.
Good day,
Kindly provide us with your ID number or one of the contract numbers that you have with MTN. This is so we can access your profile and effectively assist you.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Kindly provide us with your ID number or one of the contract numbers that you have with MTN. This is so we can access your profile and effectively assist you.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,