LD
Lionel D
1 reviews | Active since May 2012
01 May 2015, 08:24
Worst call centre in the world!
I have been trying for days to get through to the *** number. None of the self help options work, tells you operating hours are from 8:00-17:00 and then cuts off when you call at 9:00!?? When you eventually do get through to an option that transfers you to a consultant, the call cuts off. This must be the worst Call Centre I have ever encountered. How can the Managers of this call centre still have a job? MTN should fire all of them and start fresh. Pathetic!
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Replies (1)
MTN South Africa's replyOfficial
01 May 2015, 09:52Hello ldartnall,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm Regards
LA
Ref: USD REQ:***
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm Regards
LA
Ref: USD REQ:***
MTN South Africa's reply01 May 2015, 09:52
Official
Hello ldartnall,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm Regards
LA
Ref: USD REQ:***
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm Regards
LA
Ref: USD REQ:***