1 reviews | Active since Dec 2017
Worst call centre I have worked with in my life
I spent 50min yesterday on the phone with MTN direct, transferred between 3 divisions a total of 9 times and that is after waiting almost 20min to get hold of an operator.
MTN - you are going to lose me as a customer. To be quite frank, you service yesterday was ****!!
No one new what to do and who I van speak too. I only get transferred the whole time.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Retentions department and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Retentions department and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team