Worst call centre ever

Item: MTN South Africa
Rating: 2
Author: PAUL S

We have been trying all afternoon to have a line unsuspended as we have paid the account N*** in full, R711.51 August bill on the 06 August and R637.16 September Bill on the 09 September 2015, for some reason MTN has not alocated the payemnts, and now trying to get hold of anyone to sort out, no one is taking calls. <br> Today we have loaded the payemnt for the latest bill of R651.62. CAN SOMEONE PLEASE SORT THIS OUT ASAP!!!

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

26 Oct 2015, 18:39

Hello p660531,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused.

We have sent you an email requesting for proof of payment in order to allocate these payments into your MTN Account, please reply to the email.

We would like to assure you that it not our intention to displease you and would like to continue improving on our service delivery to you.

Kind Regards
Itumeleng Rakoena
REQ:***

Best regards,

MTN South Africa's reply26 Oct 2015, 18:39

Official

Best regards,

Worst call centre ever

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