Worst call centre ever

Mtn has one of the worst call centres I have ever experienced. You hold on for 15 to 20 minutes then you get cut off. You do this repeatedly four or five times then realise that you have wasted hours of your time and still not any closer to sorting out your issue. You then get fed up. mtn has achieved it's objective. I wonder if the ceo has ever tried calling his own call centre or if there are ever any satisfaction surveys carried out. Oh but don't bother there are hundreds of complaints on this site that have not been responded to. Even worse trying logging a complaint on their website......no one ever gets back to you. Wow ...what wonderful service. Don't pay your account you get cut off black listed and handed over. That is their recourse. What recourse do we as loyal paying customers have? I will not hold my breath for a response but if through some amazing miracle I do get one and their service is improved, I will eat my socks. Here is your challenge mtn. .....from my experience and those of thousands of others I think my socks are safe)