Worst Call Center agent Innocentia Nzuza
@MTNza I called your call centre,135, on the 18th of January around 21:50. A Innocentia Nzuza answered the phone. The most unhelpful, unprofessional and shocking service I have ever experienced. Please train your staff adequately. If people hate their jobs and don’t want to be servicing customers why are they working in that field? So disgusted I felt like porting my number to another provider because, wow. Sies
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MTN South Africa's replyOfficial
21 Jan 2019, 11:41Good day Bulelwa
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have been more professional when dealing with your query.
This matter has been escalated to the Call Centre management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards,
Ayanda Mthimkhulu
Complaint's Management team
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have been more professional when dealing with your query.
This matter has been escalated to the Call Centre management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards,
Ayanda Mthimkhulu
Complaint's Management team
MTN South Africa's reply21 Jan 2019, 11:41
Official
Good day Bulelwa
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have been more professional when dealing with your query.
This matter has been escalated to the Call Centre management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards,
Ayanda Mthimkhulu
Complaint's Management team
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have been more professional when dealing with your query.
This matter has been escalated to the Call Centre management team for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Warm Regards,
Ayanda Mthimkhulu
Complaint's Management team
's updateReviewer Update
21 Jan 2019, 12:58I would like feedback from you team, regarding this and how it was dealt with, with the relevant staff member.
Thanks
's update21 Jan 2019, 12:58
Reviewer Update
I would like feedback from you team, regarding this and how it was dealt with, with the relevant staff member.
Thanks