Worst branch ever

this branch in hemingways mall has a reputation for having ****py customer service but my experience today just takes the cake. While i thought that apartheid day treatment, where preferential service was given to white people while black had to endure long minutes in line awaiting service. Today a woman called ALISA at this store had the audacity to assist some woman who had just arrived at the store, while a long line of black people were forced to stand on the queue. When i addressed this together with another mtn consultant, this woman was not bothered until i went infront of her and she had no choice but to assist me. Even the manager was not bothered by what had happened. This manager does not seem to have any customer care training at all. no apology was issued and the service was just horrid. i have been a customer for over a decade however a lot of your staff at this branch need customer service training. another man was told to come back after an hour again so he can book his phone for repairs because they only have one technician. RIDICULOUS