WORST ATTITUDE IN THE CALL CENTRE

Good day<br> My number was on contract and I cancelled my contract because of the bad service. Ive had a contract for over 6 years with MTN. My number is now prepaid so I called your call centre to check what price plan I'm on.The lady that I spoke to was not helpful at all. She was so rude and sounded like she was sleeping .She said her name was Kate and she couldn't tell my for security reasons what my price plan was. She put me on hold without telling me why I was being put on hold. After holding for 2-3 minutes she told me her supervisor confirmed that I cant be told what price plan I was on. I asked for the reference of the call and she told me that there is no reference no I should use the time as my reference . I asked to speak to her team leader and she put me on hold and never heard from her. My call was transferred to another agent who was very helpful. His name was Ramere and the ref no of that call is 1/***. He told me the price plan and how im being charged. Kate if that's her real name is the worst agent and she needs to be disciplined. I bought 1 gig data yesterday once that data is finished im porting my number to Vodacom. Ive had it with mtn's bad service.