Worst Assistance ever by MTN

I would like to inform you that I had one of the worst experiences if Mtn and courier services on Friday 7 Oct.

I really feel let down as a loyal Mtn client for many years.

Issue: My Biometrics failed upon delivery, which ended in a very very unpleasant situation.

Firstly courier service kept us waiting and promises were not kept(already logged a hello peter complaint). My Green book is very old, and my finger prints could not be verified.

We had NO other option for receiving package. Only to rescedule delivery. As I tried to explain that Biometrics will probably fail again as my ID and Prints were done 30 years ago. No alternative was given to me. And driver left with package.

So what am I supposed to do?

Since I cant take or receive any packages from MTN on biometrics and there is no other alternative?. Maybe I should then just cancel my three or four lines which we had for many years and move to an alternative provider?

I am really disgusted by the way I was treated form the offices and management of DSV couriers. I will NOT leave it here. MTN sorry to say but your aftersales and feedback are also of a substandard quality. The whole situation made me feel like a was judged, I felt like you did not trust my Identity, not giving me an oppurtunity to take the delivery on an upgrade which was succesfully done by YOU.

I am really unhappy And thinking of moving everything I currently have away form MTN. Surely there has to be a way to take delivery if there is a problem with biometrics after everything else has been cleared and autherized.

Surely MTN I have been a loyal client, dont let my feel like a crimal!!!!!

I have made 10 phone calls on the 10/10/2022. Customer service agents doesn't know what is going on. Zandile accused Dsv couriers of lying in the fact that MTN requested thw fingerprint biometric system. 2 Agents hung up on me in the middle of my conversation. The rest just passed me on from one agent to the next. Zanele even instructed me to choose the option to register a number, where that agent was dumbstruck and kept on apologizing for Zanele's lack of knowledge. On asking to speak to a manager or supervisor, i was advised that there is no one available. Looks like I am going to have to cancel all 4 my current MTN contracts, seeing as I receive absolutely NO assistance at all!!!!!